PARENTAL GUIDELINE

Last update: 1 March 2026

 

Welcome to FunPlus’ Parental Guidelines! 

This Parental Guidelines (“Guidelines”) page is prepared for parent(s) whose minor child is playing our games. We understand that as parent(s) and legal guardian(s) (“you”, “your”), you are concerned about the type of media your minor child is involved in and the safety of your minor child in the gaming world. In this Guideline, “Games” means any games developed and/or published by FunPlus International AG and its group affiliates (“we, “us”, “our”), whether existing now or in the future. 

These Guidelines provide information about our Games and are intended as a practical guideline to assist you in how to deal with some situations that may arise when your minor child is playing our Game(s) so you can be sure that your minor child will have a safe and fun time when playing our Games. In these Guidelines, “minor child” means a child who is younger than 18 years of age or the age that is considered a minor in your country of residence. All capitalised words in this Policy shall have the same meaning as in the Terms of Use.

1. TERMS OF USE AND PRIVACY POLICY OF FUNPLUS’ GAMES

If your minor child has an interest in playing our Games, he/she needs to seek your permission first before playing our Games. It is highly recommended that you read our Terms of Use and Players’ Privacy Policy together with your minor child. By doing this, you can assist your minor child to understand the rules of our Games and to educate your minor child on what he/she should and should not do when playing our Games as written our Terms of Use. We also provide Young Person’s Terms of Use and Young Person’s Privacy Policy on our website as a summary of our Terms of Use and Players’ Privacy Policy.

2. PRIVACY AND PROCESSING OF PERSONAL DATA OF YOUR MINOR CHILD

We are bound by international regulations regarding children’s personal data protection. Therefore, without your consent, we will neither collect nor process any personal data from children under the age of 13 years old in the United States and from children below 16 years in some EU jurisdictions. 

If your minor child wants to bind his/her game account with a FunPlus account, we will send you a parental/guardian consent confirmation link. After you click the verification link, your minor child will receive a verification code so that he-she can insert it and play the Game. By clicking the verification link, you confirm that you have read and agree to the Player’s Privacy Policy and Terms of Use that you have given your consent on behalf of your minor child to play the Game and that you allow us to collect and process some of your minor child’s personal dataas described in the Players’ Privacy Policy and Young Person’s Privacy Policy.

In our Games, we may hold some in-game and non-in-game events such as surveys, campaigns, sweepstakes, etc. We will ensure that we comply with applicable regulations, especially when regulations prohibit us from targeting minors as participants in these events. 

3. PRIVACY AND PROCESSING OF PERSONAL DATA OF THE PARENT OR LEGAL GUARDIAN

We will only process your email address for the sole purpose of obtaining verifiable consent from you as the parent(s) or legal guardian(s) of the minor child. 

We will ensure the security of your personal data by implementing appropriate measures, as you can read in our technical and organisational measures page here. 

4. TAKE MINIMUM BASIC SECURITY MEASURES

  1. If you decide to provide your minor child with a separate device to play our Games, you must set it up properly. Nowadays, you can create an additional separate account that is designed only for your minor child. You can find the information on how to create an account for your minor child on iOS and Android.
  2. If you decide to share your device with your minor child, you shall make sure that the minimum basic security measures are activated in your device, such as a password, PIN, fingerprint, or face recognition. Never share your device or credit/debit card PIN with your minor child to prevent any unapproved online purchases.
  3. You should regularly review and adjust in-app purchase settings on your and your minor child’s device to prevent unexpected charges. Take time to learn how to manage, restrict, or completely disable in-app purchases, ensuring a safer and more controlled digital experience for your minor child on iOS and Android.

5. VIDEO GAME AGE-RATING

Just like movies on television or at the cinema, games also have their age-rating content systems. It is recommended that you make yourself familiar with the age rating systems and the type of content in the Game itself. These age rating guidelines are not only for the Users but also to help you decide whether or not to allow your minor child access to the content in the Game. You should actively check the age rating that applies in your country. 

For European-based players, you can find out more about the definition of these PEGI labels here.

 

For USA-based players, you can find out more about the definition of these ESRB labels here.

 

6. PARENTAL CONTROLS

Our Games are available in various channels, such as Google, Apple, Huawei, Windows, etc. Each type of device has been designed for everyone`s use and does not provide pre-installed safety or other features to protect minor children from accessing certain content. It is highly recommended for parents and legal guardians to check the parental controls in the device that you or your minor child is using. 

Google Play: https://support.google.com/googleplay/answer/1075738/?hl=en 

Apple Store: https://support.apple.com/en-gb/105121

Huawei: https://consumer.huawei.com/en/support/content/en-us00761375/

Windows: https://news.microsoft.com/en-in/features/windows-10-parental-controls-feature/

7. IN-GAME CHAT WITH OTHER PLAYERS

Talk to your minor child about how they should interact with other Users in our Game. Remind your minor child to never reveal or share their personal datasuch as their real name, home address, email address, phone number, or bank information, in the in-game chat with other Users.

You also need to encourage your minor child to be open with you if they receive a chat from another User that makes them feel uncomfortable, such as any chat that contains bullying, harassment, hate speech, sexual content, etc. If your minor child faces this situation, please take a screenshot as evidence and immediately report it to FunPlus Support Team at support@funplus.com or any of our Game-specific support email addresses listed here. 

To better understand how the Games work and stay connected with other Users, you are encouraged to play together with your minor child or observe a few rounds before joining in. Watching gameplay in action is one of the easiest and most effective ways to learn the rules, flow, and dynamics of the Game while building familiarity and engagement with the other Users..

8. MY MINOR CHILD WANTS TO MAKE AN IN-GAME PURCHASE, HOW CAN I ENSURE THAT MY CARD INFORMATION IS SAFE?

A license to all FunPlus’ in-game items can be purchased amongst others, via our official game pages, App Store, or Google Play. If you buy a license to an in-game item via our official game pages, your order and payment details, including your bank information, will be directly processed by our external payment service providers. After you complete the purchase, depending on how the license to an in-game item is purchased, you will receive a receipt of your order directly from us, our payment service providers, or from the App Store/Google Play. Your personal data will be kept safe and private by each of these parties.

9. MY MINOR CHILD HAS MADE AN IN-GAME PURCHASE WITHOUT MY APPROVAL. HOW CAN I GET A REFUND?

In-game items are Virtual Items. This means these items are licensed to the Users and can be downloaded and consumed immediately following successful payment. As defined in FunPlus’ Terms of Use, all purchased Virtual Items are final and non-refundable unless otherwise stated at our sole discretion and where required under applicable law.

If you realise that there is an unapproved transaction in the Game made by your minor child, please immediately contact FunPlus Support Team. Your report will be analysed by FunPlus Support Team on a case-by-case basis. We encourage you to check and monitor your credit card statement regularly, at least every two (2) weeks and to take immediate action if you discover any unauthorised transactions and credit card use. 

10. HOW CAN I CONTACT FUNPLUS?

If you have any questions, please do not hesitate to contact us. We do not offer phone support. However, you can contact us easily via our in-game chat, by email, or by sending a letter via registered post.

10.1 How to contact us via in-game chat:

  • Enter the Game
  • Click your avatar
  • Click Setting
  • Click Help and Support
  • Write your question in the available data field
  • Click “Send”
  • Our Customer Support will respond to your questions as soon as possible.

10.2 How to contact us via email:

Depending on the topic, you can contact:

FunPlus’ Privacy Office at privacyoffice@funplus.com for any questions related to personal information.

FunPlus Support Team at support@funplus.com or any of the game-specific support email addresses listed here.

10.3 How to send us a letter via regular mail:

Your questions, comments, and requests are welcome and can be sent to FunPlus International AG, Bahnhofstrasse 2, 6300 Zug, Switzerland.